1. Introduction
This Privacy Policy explains how Bioryn Lifesciences("we", "our", or "us") collects, uses, shares, and protects your personal information when you visit or make a purchase from our website and related online services (collectively, the "Platform").
By accessing or using the Platform, you agree to the collection and use of your information in accordance with this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of the Platform.
2. Information We Collect
We collect different types of information to provide and improve our doctor-backed nutritional supplement offerings and services.
- Information You Provide Directly: Name, email address, phone number, billing and shipping address, account login details, and any information you share when you contact us or fill out forms on the Platform.
- Order & Transaction Data: Details of products you purchase, order history, payment method used (payment gateway reference, not your full card details), and related correspondence.
- Technical & Usage Data: IP address, browser type, device information, operating system, pages viewed, time spent on pages, and other diagnostic data collected via cookies, pixels, and similar technologies.
- Marketing & Communication Preferences: Your preferences for receiving promotional messages, newsletters, and reminders about Bioryn Lifesciences products.
3. How We Use Your Information
We use your information for purposes including, but not limited to:
- Processing, fulfilling, and tracking your orders.
- Communicating with you about your orders, deliveries, and customer support queries.
- Providing you with information about our vitamins, supplements, wellness tips, and related offerings.
- Improving the performance, security, and user experience of our Platform.
- Sending marketing communications where you have consented or where permitted by law, with options to opt out at any time.
- Complying with legal obligations, resolving disputes, and enforcing our Terms & Conditions.
4. Cookies & Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience, understand how you interact with our Platform, and deliver personalized content or offers.
Cookies are small files placed on your device. You may configure your browser to refuse cookies or to alert you when cookies are being sent. However, if you disable cookies, some parts of the Platform may not function properly.
5. Sharing of Your Information
We do not sell your personal information. We may share your information with trusted third parties only in the following situations:
- Service Providers: Logistics partners, payment gateways, customer support tools, marketing platforms, and analytics services who help us operate and improve the Platform.
- Legal & Compliance: When required to comply with applicable law, regulation, legal process, or governmental request.
- Business Transfers: In the event of a merger, acquisition, restructuring, or sale of assets, your information may be transferred as part of that transaction.
All such third parties are expected to handle your information in accordance with applicable data protection laws and only for the purposes specified by Bioryn Lifesciences.
6. Data Security
We take reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. While we strive to protect your information, no method of transmission over the internet or method of electronic storage is 100% secure.
We encourage you to keep your account credentials confidential and log out of your account after each session, especially when using a shared or public device.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law (for example, for tax, accounting, or legal reporting purposes).
When your information is no longer needed, we will securely delete, anonymize, or otherwise dispose of it in accordance with applicable laws and our internal policies.
8. Your Choices & Rights
Depending on the laws applicable in your region, you may have certain rights regarding your personal information, such as the right to:
- Access the personal information we hold about you.
- Request correction or updating of inaccurate information.
- Request deletion of your personal data, subject to legal limits.
- Object to or restrict certain types of processing, including direct marketing.
- Withdraw consent where processing is based on consent, without affecting prior lawful processing.
To exercise any of these rights, please contact us using the details provided on our Contact Us page. We may need to verify your identity before responding to certain requests.
9. Children's Privacy
Our Platform is not intended for children under the age of 18. We do not knowingly collect personal information from children. If you believe that a child has provided us with personal data, please contact us and we will take steps to remove such information and, where appropriate, close the related account.
10. Third-Party Links
Our Platform may contain links to third-party websites, apps, or services. We are not responsible for the privacy practices or the content of such third parties. We encourage you to review the privacy policies of any external sites you visit.
11. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. The updated version will be posted on this page with a revised "Last Updated" date.
Your continued use of the Platform after such changes signifies your acceptance of the updated Privacy Policy.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please reach out to Bioryn Lifesciences using the contact details available on our Contact Us page.